GRIEVANCE REDRESS MECHANISM PROCESS

OYO STATE FRAMEWORK FOR RESPONSIBLE AND INCLUSIVE LAND INTENSIVE INVESTMENT IN AGRICULTURE (FRILIA),

 (TECHNICAL COMMITTEE)

                    All Communication should be addressed to the Chairman

 GRIEVANCE REDRESS MECHANISM PROCESS

The following processes shall be followed by an aggrieved person in resolving his/her grievance(s) with this Committee (FRILIA Technical Committee):

• For reporting any grievance(s) contact the desk officer via our helpline: Phone No. 07065866978
• Download the GRM complaint form from the State official website via the link: https://agric.oyostate.gov.ng/wp-content/uploads/2025/12/OYO-FRILIA-GRIEVANCE-REDRESS-COMPLAINT-FORM.pdf

Or

• Obtain the complaint form from the Desk officer at Room No. 38 Oyo State Ministry of Agriculture and Rural     Development, Secretariat, Ibadan filled and submitted with a covering letter to the Honourable  Commissioner , Ministry of Agriculture and Rural Development.
• Upon the submission the complaint shall be acknowledged within 24hrs
• After the receipt of the complaint the  Grievance Redress Desk officer/ Committee may investigate on the matter.
• Based on the finding of the investigation, the Technical Committee/Grievance Redress Committee shall deliberate on the ground raised, resolve the grievance and make decision regarding the complaints or issues. These shall take effect within 14 days from the date of initial submission of the complaint.
• If the aggrieved person is dissatisfied with the decision of the MDA/Committee, he/she is entitle to file or write an appeal to the Grievance Redress Appeal Committee at the State Level in the Mediation Centre situated at Ministry of Justice which shall take up the matter. This shall be resolved within 14 days of the appeal from the dissatisfied person.

                             _____________________

                                    The Chairman

                        FRILIA Technical Committee